Credit Europe Bank. The financial investment of FİBA Group, operating in 12 countries, was selected as the 4th best bank in the country by increasing six steps compared to the previous year in the “Customer service quality and satisfaction” survey conducted by Banki.ru, Russia’s most crucial finance portal. We aim to be one of the best three banks in Russia in 2021, said FİBA Group Chairman of the Board.
Credit Europe Bank, the financial investment of FİBA Group operating in 12 countries, was selected as the 4th best bank by increasing six steps compared to the previous year in the “Customer service quality and satisfaction” survey Banki.ru, Russia’s most crucial finance portal.
It was emphasizing that its service quality distinguishes credit Europe Bank in 12 countries where it operates. FİBA Group Chairman of the Board said, “Credit Europe Bank is making great successes in the Russian market with its approach that puts customer satisfaction the center of FİBA Group’s activities. Thanks to digital infrastructure investments, our bank has raised customer satisfaction even further during the pandemic process. Credit Europe Bank’s Russia and the Netherlands, Switzerland, Russia, Romania, Ukraine, Malta, and the major trading centers such as Dubai, with Fiba banka, also are one of the major groups who pioneered the digital transformation of the financial sector in Turkey. We aim to be one of the top 3 banks in Russia by the end of 2021 by further improving our business processes.” said
Drawing attention to the fact that they operate with 49 branches in 22 economically most developed Russia cities and spread to 77 cities including ATMs and Sales Offices, Credit Europe Bank General Manager said. In Russia, where we have rapidly increased our individual, corporate, and SME customer portfolio, Besides our customers, we serve more than 5 thousand commercial customers and more than 15 thousand SMEs. All our customers in different segments fulfill 60 percent of their loan requests using digital channels. Similarly, more than 90 percent of individual transfers are made through digital channels. We draw great attention across Russia, especially with our products in the consumer loans and credit card market.” He spoke in the form
Stating that they were deemed worthy of the Deposit Product award in 2019 by Banki.ru, Russia’s most influential digital financial publication, Aydınoğlu said:
“Credit Europe Bank was ranked among the top 10 banks in Russia in the consumer survey conducted by the economy and business magazine Forbes last year. Card Credit Plus, our credit card product, was chosen Best Credit Card by Frank Research Group, Russia’s most prominent banking rating agency. Our approach, which aims to contribute to problems by closely monitoring customer feedback and responding to consumers’ demands and expectations on time, has brought another success. Credit Europe Bank in Russia with the Fiba Group and Turkey is also happy to have successfully represented. “
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